We have a long history of providing quality service, dating back to 1989. Over the years, we've noticed that our customers ask these questions the most. We've included them on this FAQ page for your convenience.
If your question is not answered on this page, or you'd like more information, please contact us via phone or email and we will get back to you as soon as possible.
I'm arriving at the airport, and it may take me some time to get my bags and clear customs. Is any waiting time included in my reservation?
Yes. Airport reservations include"waiting minutes" to allow you to get from your plane to your vehicle. For domestic flights, we include 30 minutes of waiting time. For international flights, we include 45 minutes of waiting time. Please make sure to specify whether your flight is domestic or international when you book.
What if my flight is early or gets delayed?
Our operators will track your flight and adjust your reservation accordingly in the event of a delay or early arrival. Please make sure that you provide us with your airline and flight number at time of booking.
How do I know if my service has arrived? How do I identify my driver?
For most airport pickups, our driver will meet you at baggage claim for domestic flights, and outside of customs for international flights, and will hold a sign with your name (additional fee may apply). Just look for a sign with your name on it, and if you don't see it, simply call the number on your trip confirmation and we will locate the driver for you.
For all other service types, our driver will be on location by the time indicated on your trip confirmation. If you don't see your driver at the reserved time, simply call the number on your trip confirmation and we will locate the driver for you.
What type of vehicles do you have? How old are they?
Our large fleet of vehicles ranges from sedans to large coach buses.
Among our sedans we have Lincoln Towncars, Cadillac sedans, or if you're looking for something more executive, Mercedes S-Class sedans.
Our SUV's will accommodate up to 6 passengers and are a great choice if you have too much luggage to fit in the trunk of a car. We have Chevrolet Suburbans, Lincoln Navigators, or Cadillac Escalades.
Our stretch limousines range from a 6-passenger Lincoln Towncar to a 20-passenger stretch Hummer. All vehicles have mood lighting, a DVD/CD player, flat screen monitor, and a bar that is stocked with soft drinks, water, ice, and glassware.
If you need to move a larger number of people on a smaller budget, our Ford vans can accommodate up to 10 passengers with luggage, or 13 passengers without luggage. We also have 12-passenger Mercedes Sprinter Vans for those people looking for a more sophisticated ride.
For really large groups, we have coach buses, ranging from a 24-passenger minibus to a 61-passenger coach. We also have limo or"party" buses that can accommodate up to 30 passengers.
All of our vehicles are 2010 or newer. And while the vehicle that actually comes to pick you up may be different from the one that you saw while perusing our website, you can rest assured that all of our vehicles are clean, well-maintained, state-of-the-art, and in excellent condition.
When does my credit card get charged for the service? What is your deposit policy? Can I pay cash to the driver?
When your reservation is made, your card will be charged for the full amount of the service, including all taxes, surcharges, and gratuity. For reservations booked more than 30 days in advance, you may request that we take a minimum of a 50% deposit, in which case the balance will usually be due 7-10 days prior to your trip date. Please note, some dates such as proms, sporting events, or large conventions may require the balance to be paid in full at time of booking regardless of how far in advance you make the reservation.
Any wait time, overtime, or any other charges incurred during service will be charged to the credit card on file after your trip is complete.
Our drivers are not authorized to take payment, with the exception of any additional gratuity beyond what was included in your reservation. All reservations must be prepaid on a credit or debit card.
How do you deal with "No-shows" or late clients?
No-shows are billed in full for the reserved service. If you're late, waiting time may apply. To avoid extra charges, you must call the number on your trip confirmation or send us an email as soon as you know that you'll be late or your flight details have changed.
What if I need to cancel my reservation?
The cancellation deadline for your reservation will always be indicated on your trip confirmation, in the routing details. Generally speaking, hourly services may be cancelled up to 7 days prior to the trip, and airport runs in sedans or SUV's have a 24-hour advance cancellation policy.
In the event that your flight gets cancelled, you may cancel your reservation no later than 4 hours prior to the scheduled pickup time.
Consult your trip confirmation for the cancellation policy specific to your trip.”
Do you have a service guarantee?
Once you receive a trip confirmation number, we guarantee that your vehicle will be on location on the scheduled date at the scheduled time. Please make sure that these details are accurate on your trip confirmation, and if they're not, please call us as soon as possible.
How far in advance do I need to book?
We really can't say. Demand for transportation services tends to vary greatly from day to day. Our guidance to you is to reserve as soon as you possibly can. At the absolute latest, if possible, please give us at least 24 hours' notice for a reservation. Please note, that a vehicle is not reserved until we have received payment for a minimum of a 50% deposit.
What are your rates?
Our Rates page will show you the rate for all of our vehicles, along with the minimum number of hours required for a reservation. For a rate quote, call us, or send us a message through the Contact Us link.